FREQUENTLY ASKED QUESTIONS - Chicago Beach Polo
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FREQUENTLY ASKED QUESTIONS

WHERE CAN I PARK?

There is no on-site parking at the event. Much of the surrounding area is Resident Permit Holders only. Additional traffic restrictions will be in operation for the duration of the event. We strongly recommend that you make use of public transport links.

DO YOU HAVE DISABLED PARKING?

Limited facilities are available. Get rates and additional information.

DO I HAVE TO PURCHASE A TICKET FOR A TODDLER?

Children aged 5 and under do not require an admission ticket. Children under 16 must be accompanied by an adult at all times.

CAN I BRING FOOD AND DRINK?

Unfortunately we cannot allow any food or drink onto the site. The only exception is plastic bottled water. Please note that for security reasons all bags will be checked before you are allowed access to the park or club. Also see the Terms & Conditions page. (vinculo a la parte de Terms & Conditions).

WHAT FOOD AND DRINK IS AVAILABLE ONSITE?

There will be two restaurants open throughout the three days from 12 mid-day until 30 minutes before gates close. It is recommended Club d’Elegance ticket holders come prepared for picnic style lunches on the sand. There are a number of bars onsite each offering a different theme and drinks menu. More details on food and bars will follow soon.

ARE THERE CLOAKROOMS AT THE EVENT?

Club d’Elegance Ticket Holders: Please note that there are no cloakrooms/ left luggage facility for general public.
VIP/Corporate Tickets Holders: There will be a cloakroom at the entrance of the VIP tent to leave personal belongings. Please note that we do not take responsibility for missing items.

CAN I BRING MY DOG?

Dogs are not permitted in the polo villa at the North Avenue Beach

HOW SHOULD I DRESS?

Dress to Impress.

Club d’Elegance Ticket Holders: Smart Casual.
VIP Tickets Holders: Glamorous.
Corporate Suites Ticket Holders: Gentlemen are required to bring a jacket or blazer.

HOW DO I GET TO THE EVENT?

For map and directions, go to the Find Us page. (Vinculo a la section de Find Us).

WHERE AND WHEN SHOULD I ENTER THE EVENT?

Corporate Tickets Holders: At 10:30am 1600 N. Lake Shore Dr. Chicago, Illinois 60613. More detailed information will be sent out closer to the event.

VIP Ticket Holders: 10:45am 1600 N. Lake Shore Dr. Chicago, Illinois 60613. More detailed information will be sent out closer to the event.

Club d’Elegance Ticket Holders: 11:00am 1600 N. Lake Shore Dr. Chicago, Illinois 60613. More detailed information will be sent out closer to the event.

ONCE I’VE ENTERED THE GROUNDS, CAN I LEAVE AND COME BACK?

Yes, re-admittance is permissible as long as you see a member of security at the exit to receive your re-admittance wristband. To re-enter you must produce your original ticket stub and show your re-admittance wristband at the gate.

ARE THERE CASH POINTS AT THE EVENT?

Unfortunately no cashpoint machine will be on-site for the duration of the event.

WHAT TIME DOES THE EVENT START?

Please see the Event page for start times. (vinculo a la seccion de Event)

WHERE CAN I PURCHASE TICKETS?

Club d’Elegance Tickets: On sale through Eventbrite
Hospitality/VIP Tickets: Please email Gustavo.bilbao@citypolo.pro or call 312 989 5529.

WHERE CAN I PURCHASE HOSPITALITY?

Please email Gustavo.bilbao@citypolo.pro or call 312 989 5529.

WHERE CAN I FIND OUT ABOUT REFUNDS?

Please visit our Terms & Conditions page.

ARE THERE ANY RULES ON WHAT I CAN DO OR BRING TO THE EVENT?

Please visit our Terms & Conditions page.